Terms of Service

Please read these Terms of Service carefully before using the website located at luce-pizz.world (the "Website") or placing any order with Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our Website, placing an order, or otherwise engaging with our services, you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our Website and services immediately.

1. Acceptance of Terms

By accessing the Website at luce-pizz.world, completing a purchase, creating an account, subscribing to our newsletter, or otherwise interacting with Pizza Luce in any capacity, you enter into a legally binding agreement with the Company governed by these Terms of Service. This agreement is effective as of the date you first access or use the Website.

You represent and warrant that you are at least eighteen (18) years of age, have the legal capacity to enter into contracts under the laws of the United States, and are not prohibited by law from using our services. If you are accessing or using our Website on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms of Service, in which case "you" and "your" shall refer to such entity.

Your continued use of the Website following any modification to these Terms of Service constitutes your acceptance of the revised terms. We therefore encourage you to review these terms periodically.

2. Description of Services

Pizza Luce is a food service business operating in the United States that offers customers the ability to browse our menu, place orders for pickup or delivery, manage loyalty accounts, and engage with promotional content through our Website at luce-pizz.world. Our services include, but are not limited to:

• Online ordering of pizza, appetizers, beverages, desserts, and other food and beverage items featured on our menu;
• Delivery services to eligible addresses within our service area;
• In-store and curbside pickup options;
• Account registration and management for returning customers;
• Loyalty and rewards program participation;
• Promotional offers, discount codes, and coupon redemption;
• Catering services for events and group orders where applicable;
• Customer support and communication via email and phone;
• Informational content regarding our ingredients, allergens, and nutritional values.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. Menu items, prices, availability, and service areas are subject to change without prior notice. We do not guarantee the availability of any particular item or service at any given time.

Pizza Luce may engage third-party delivery partners or service providers to fulfill orders. When using third-party platforms or services, you may also be subject to the terms and conditions and privacy policies of those third parties. Pizza Luce is not responsible for the acts or omissions of such third-party service providers once the order has been transferred to their care.

3. User Accounts and Registration

To access certain features of our Website, including order history, saved preferences, and loyalty rewards, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

Pizza Luce reserves the right to suspend or terminate your account at its sole discretion, with or without notice, if we reasonably believe that you have violated these Terms of Service or engaged in conduct that is harmful to our customers, employees, or business operations. You may not transfer your account to any other person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

As a condition of your use of our Website and services, you agree to comply with all applicable federal, state, and local laws and regulations. You agree that you will not, under any circumstances:

• Use the Website for any unlawful purpose or in violation of any applicable law, regulation, or these Terms of Service;
• Provide false, inaccurate, or misleading information during registration, ordering, or any other interaction with our Website;
• Use another person's account credentials, impersonate any individual or entity, or misrepresent your affiliation with any person or organization;
• Attempt to gain unauthorized access to any portion of the Website, other user accounts, or our servers, systems, or networks;
• Engage in data mining, web scraping, or any other automated data collection without our prior written consent;
• Transmit any viruses, malware, Trojan horses, worms, or other harmful or disruptive code;
• Interfere with or disrupt the integrity, security, or performance of the Website or its related infrastructure;
• Post, upload, or transmit any content that is defamatory, obscene, harassing, offensive, discriminatory, or otherwise objectionable;
• Use the Website to send unsolicited commercial communications (spam);
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content for commercial purposes without our express written consent;
• Attempt to reverse engineer, decompile, or disassemble any software or technology used in connection with the Website;
• Place fraudulent orders, abuse promotional offers, or engage in any form of payment fraud;
• Engage in conduct that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website.

We reserve the right to investigate suspected violations of these restrictions and to take appropriate legal or administrative action, including but not limited to terminating accounts, reporting conduct to law enforcement, and pursuing civil remedies.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items selected at the prices listed. We reserve the right to accept or decline any order for any reason, including product unavailability, pricing errors, or suspected fraudulent activity. An order is confirmed only when you receive a written confirmation via email or on-screen notification from us.

You are responsible for reviewing your order carefully before submission. Once an order is submitted and confirmed, modifications may not be possible depending on the stage of preparation. Please contact us immediately at [email protected] if you need to modify or cancel your order.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to applicable sales tax as required by law. Prices are subject to change at any time without prior notice. We make every effort to display accurate pricing; however, in the event of a pricing error, we reserve the right to cancel the order and refund any amount charged, or to contact you to confirm your acceptance of the corrected price before proceeding.

5.3 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as specified on our Website. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount, including applicable taxes and delivery fees, to that payment method.

All payment transactions are processed through secure, encrypted payment gateways. Pizza Luce does not store your full credit card details on our servers. In the event that your payment is declined, you will be notified and your order will not be processed until valid payment is received.

5.4 Refunds and Cancellations

Our refund and cancellation policy is designed to be fair to our customers. If you are dissatisfied with your order due to an error on our part (wrong items, quality issues, etc.), please contact us within twenty-four (24) hours of receipt at [email protected]. Refunds or replacements will be evaluated on a case-by-case basis. We do not guarantee refunds for change-of-mind cancellations or for orders that have already been prepared or dispatched.

5.5 Promotions and Discount Codes

Promotional offers, discount codes, and loyalty rewards are subject to their own terms and conditions as communicated at the time of the promotion. Unless otherwise stated, promotions are non-transferable, may not be combined with other offers, and are valid for a limited time only. We reserve the right to modify or terminate any promotion at any time without notice.

6. Delivery and Service Area

Delivery availability is subject to your location being within our designated service area. We reserve the right to modify our delivery zones at any time. Estimated delivery times are provided as a courtesy and do not constitute a guarantee. Pizza Luce shall not be liable for delays caused by traffic, weather conditions, third-party delivery service issues, or other circumstances beyond our reasonable control.

You are responsible for ensuring that the delivery address you provide is accurate and complete. Pizza Luce shall not be responsible for failed deliveries or lost orders resulting from an incorrect address provided by the customer. If a delivery cannot be completed due to circumstances attributable to the customer (e.g., no one present to receive the order, incorrect address), you may not be entitled to a refund.

7. Allergen and Nutritional Information

Pizza Luce makes reasonable efforts to provide accurate allergen and nutritional information for menu items on our Website. However, our food is prepared in kitchens that handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, and shellfish. We cannot guarantee that any menu item is completely free from allergens due to the possibility of cross-contact during food preparation.

If you have a food allergy or dietary restriction, it is your responsibility to notify us before placing your order. We strongly recommend that customers with severe food allergies consult with our staff before ordering. Pizza Luce shall not be liable for any adverse reactions resulting from undisclosed allergies or intolerances.

8. Intellectual Property Rights

The Website and all of its content, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and the selection and arrangement thereof (collectively, the "Content"), are the exclusive property of Pizza Luce or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Pizza Luce name, logo, and all related marks, names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You may not use such marks without our prior written permission. Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes in accordance with these Terms of Service. This license does not include the right to:

• Resell or make any commercial use of the Website or its Content;
• Collect and use any product listings, descriptions, or prices;
• Make any derivative use of the Website or its Content;
• Download or copy account information for the benefit of another merchant or business;
• Use any data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the permission or license granted by Pizza Luce. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pizza Luce without our express written consent.

9. User-Generated Content

If you submit reviews, comments, feedback, or any other content to our Website or social media channels associated with Pizza Luce ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or control all rights in and to the User Content, that the User Content is accurate, and that use of the User Content does not violate these Terms of Service or any applicable law. We reserve the right, but are under no obligation, to monitor, edit, or remove any User Content at our sole discretion.

10. Privacy and Data Collection

Your privacy is important to us. Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our Website and services, you consent to our collection and use of your information as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. For more information, please visit our Privacy Policy page or contact us at [email protected].

11. Disclaimers and Warranty Disclaimer

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND FEATURES AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PIZZA LUCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PIZZA LUCE DOES NOT WARRANT THAT:

• THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THE RESULTS OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE, RELIABLE, OR CURRENT;
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS;
• ANY ERRORS IN THE WEBSITE OR ITS CONTENT WILL BE CORRECTED.

No oral or written information or advice given by Pizza Luce or its authorized representatives shall create any warranty. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Website or our services;
• Any errors, mistakes, or inaccuracies of content;
• Personal injury or property damage resulting from your access to or use of our services;
• Any unauthorized access to or use of our servers or any personal information stored therein;
• Any interruption or cessation of transmission to or from the Website;
• Any bugs, viruses, Trojan horses, or similar malicious code transmitted through the Website;
• Any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Website.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OF SERVICE OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZA LUCE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation or exclusion may not apply to you in its entirety.

13. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or our services;
• Your User Content;
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights or privacy rights;
• Any misrepresentation made by you;
• Your negligent or wrongful conduct.

This indemnification obligation will survive these Terms of Service and your use of the Website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizza Luce. These links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or any information, products, or services found there. You access and use third-party websites entirely at your own risk and subject to the terms and conditions of those websites. We strongly advise you to review the privacy policy and terms of service of any third-party website you visit.

15. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the state in which Pizza Luce's principal place of business is registered, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms of Service or your use of our Website and services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action. These Terms of Service are subject to all applicable federal laws and regulations, including the Federal Trade Commission Act (FTC Act) governing consumer protection and unfair or deceptive trade practices.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizza Luce directly and attempt to resolve the dispute informally by sending a written notice to [email protected] describing the nature of the dispute and the relief you are seeking. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution.

16.2 Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Pizza Luce agree that any dispute, controversy, or claim arising out of or relating to these Terms of Service or the breach, termination, or validity thereof, or your use of the Website or services, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are incorporated herein by reference. The arbitration shall be conducted in English. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act (FAA), 9 U.S.C. § 1 et seq. The arbitrator's award shall be final and binding on the parties.

16.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION PROCEEDING. Unless both parties agree, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

16.4 Exceptions

Notwithstanding the foregoing arbitration agreement, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

17. Term and Termination

These Terms of Service are effective as of the date you first access or use our Website and shall remain in full force and effect for as long as you continue to use the Website or maintain an account with us, unless earlier terminated in accordance with these terms.

Pizza Luce reserves the right, in its sole discretion, to terminate your access to all or any part of the Website and services at any time, with or without cause, with or without notice, effective immediately. You may terminate your account at any time by contacting us at [email protected].

Upon termination, your right to use the Website and services will immediately cease. All provisions of these Terms of Service that by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

18. Changes to These Terms of Service

Pizza Luce reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. When we make material changes to these Terms of Service, we will update the "Last Updated" date at the top of this page. In some cases, we may provide additional notice of significant changes, such as by sending an email to the address associated with your account or by posting a prominent notice on our Website.

Your continued use of the Website or our services after any changes to these Terms of Service have been posted constitutes your binding acceptance of the new terms. If you do not agree to the revised Terms of Service, you must discontinue your use of the Website and services immediately. We encourage you to review these Terms of Service periodically to stay informed of any updates.

19. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms of Service continue in full force and effect. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of any other provision herein, and these Terms of Service shall be construed as if such invalid or unenforceable provision were not contained herein.

20. Waiver

No waiver of any term, condition, or provision of these Terms of Service shall be deemed a further or continuing waiver of such term, condition, or provision or a waiver of any other term, condition, or provision, and our failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Any waiver by Pizza Luce must be made in writing and signed by an authorized representative of the Company to be effective.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pizza Luce on the Website, constitute the entire and exclusive agreement between you and Pizza Luce with respect to the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

No employee, agent, or representative of Pizza Luce has the authority to bind the Company to any oral agreement or representation. Any modification to these Terms of Service must be made in writing and either posted on the Website or delivered to you by electronic or other means.

22. Force Majeure

Pizza Luce shall not be liable or responsible for any failure or delay in performance of any obligation under these Terms of Service arising out of or caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, war, terrorism, riots, civil unrest, labor disputes, governmental actions, internet or telecommunications outages, power failures, or other similar extraordinary events ("Force Majeure Events"). In such circumstances, our obligations under these Terms of Service will be suspended for the duration of the Force Majeure Event, and we will make reasonable efforts to resume performance as soon as practicable.

23. Accessibility

Pizza Luce is committed to ensuring that our Website is accessible to all users, including those with disabilities, in compliance with applicable United States accessibility standards. If you experience any difficulty accessing our Website or services, please contact us at [email protected] and we will do our best to assist you and address any accessibility concerns.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your account, an order, or any aspect of our services, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within two (2) to three (3) business days. For urgent matters regarding active orders, please contact us immediately via email at [email protected].